Massage Fraud Warning

Suspected fraud identified

Alert - Quebec massage establishments

Sun Life Financial has identified a growing number of massage establishments in Quebec that operate as massage parlours, offering body rubs or additional services of a sexual nature in lieu of or together with a massage, while advertising that they will issue receipts for insurance purposes.

Under the terms of our plans, coverage is only available for therapeutic or medically necessary services as accepted by standard medical practices. As a result, we will decline all massage therapy claims from such establishments – even if a receipt has been provided.

To avoid having a legitimate massage claim denied, we encourage you to research any massage provider you are considering to ensure it is a legitimate provider of therapeutic massage services. Any clinic that offers “additional” services or is a 24/7 operation will likely not meet the criteria as a quality provider.

If you have any questions about your massage therapy claims, please contact the Sun Life Financial Customer Care Centre at 1-800-361-6212.